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Trusted Protection
Repair with Confidence.
Choose Your Protection.
Don't let load shedding surges or unexpected component failures catch you off guard. Whether you need a standard fix or complete peace of mind, we have a plan that fits your lifestyle.
Simple, Transparent Coverage
Choose between our robust standard warranty or upgrade for total peace of mind.
Standard Repair Warranty
Solid protection for your specific repair.
Included
/ repair
Selected by Default
- check_circle 24-Month Workmanship Guarantee
- check_circle Manufacturer Warranty on replaced parts
- check_circle 50% Discount on future labor costs
- cancel Surge & Lightning Protection
- cancel Free Pickup & Delivery
Recommended
Smart Full Protection
Complete coverage against almost anything, including load shedding.
- verified Everything in Standard Warranty
- verified 100% Parts & Labor Coverage on future repairs
- verified Load Shedding Safe: Power Surge & Lightning Protection
- verified Free Pickup & Delivery for repairs
- verified Priority Queue Support (Skip the wait)
Detailed Breakdown
| Feature | Standard | Smart Full |
|---|---|---|
| Workmanship Guarantee | 24 Months | Lifetime of Sub |
| Labor Cost on Returns | Free (if related fault) | Free (Any fault) |
| Parts Cost Coverage | Manufacturer Only | 100% Included |
| bolt Surge / Lightning Damage | remove | check_circle Covered |
| Pickup & Delivery | R350 Fee | Free |
Frequently Asked Questions
Does the Smart Warranty cover cracked screens? expand_more
Screen cracks are typically considered accidental physical damage. While our Smart Full Warranty covers internal electronic failures, power surges, and manufacturing defects, accidental physical breakage of the panel itself is usually subject to a reduced replacement fee rather than full coverage. Please check the specific policy document for "Accidental Damage" clauses.
Can I cancel the R99 subscription anytime? expand_more
Absolutely. We believe in earning your trust every month. You can cancel your Smart Full Protection subscription at any time through your account portal or by contacting support. Coverage will continue until the end of your current billing cycle.
How do I claim a repair under warranty? expand_more
Claiming is easy. Log into your account and click "Book Repair." Our system will automatically recognize your active warranty status. For Smart Full members, you'll see options for free pickup and priority scheduling immediately.
Is load shedding damage really covered? expand_more
Yes. We know the Pretoria/Midrand grid can be unstable. Our Smart Full Warranty specifically includes protection against components fried by power surges and voltage spikes caused by load shedding switching, which is a common cause of power supply board failures in modern TVs.
Ready to secure your device?
Join hundreds of Pretoria residents who sleep soundly.